One inbox, answered by a person, usually within one business day. There is no queue, no ticket number and no bot. Ask before you order — sizing, framing, a wall you are not sure about — and we will tell you straight.
Or write to info@montclaircollective.com yourself — it is the same inbox.
Prefer your own email?
Write to info@montclaircollective.com — that address is a real inbox at our own domain, not a forwarding service, and it is the same one the form above reaches. Put your order number in the subject line if you have one.
Before you write about an order
Made to order, so the window to change your mind is short: you can change or cancel for 12 hours after ordering — email info@montclaircollective.com with your order number. After that it is on the press.
If it has already shipped, the fastest answer is usually the tracking page rather than us — order number and email, no account needed. Everything else — damage, a defect, the wrong print — is covered on the Returns & guarantee page, and one photo is all we need to start.
What we cannot do by email
We do not take card details over email, and we will never ask you for them. Payment happens only inside checkout, in the payment provider’s own fields. If a message claiming to be from us ever asks for a card number, it is not from us — forward it to info@montclaircollective.com and we will say so publicly.